State Farm® Insurance Agent Sean McCorkle

"I cannot say enough wonderful things about Sean McCorkle and his entire State Farm office.

I have been with this office more than a decade, and throughout that time, Sean and his team have consistently provided exceptional customer service. They have always treated me with kindness, respect, patience, and genuine care. I never felt like just another policy number. They took the time to listen, answer my questions, explain things clearly, and make sure I felt taken care of.

What stands out to me most is the relationship we built over the years. In an industry where customer service can sometimes feel impersonal, Sean and his team made me feel valued and appreciated. That kind of service is rare, and I am incredibly grateful for it.
I recently moved, so unfortunately I had to leave their office, and honestly, I was sad to go. If I could have taken Sean and his team with me, I would have! 😂

If you are looking for an insurance office where you will be treated like a real person and not just a policy number, I wholeheartedly recommend Sean McCorkle and his State Farm team. Five stars doesn't quite capture how much I appreciate them.

Thank you, Sean, and everyone at the office, for all the years of excellent service. You made a difference, and I won't forget it! ❤️"

"Sean is terrific, but so is everyone in that office. The other day I went into the State Farm office to get my Drive Wise set up. The Office Manager and the Assistant walked me through everything (Sean was not in the office but he told me to come in and the device would be set up for me). The Drive Safe was turned on, I learned a couple of cell phone skills, and got to pet a beautiful dog. I am not used to such excellent customer service. Real people with real service. The ad is correct:"Like a good neighbor, State Farm is there.""

"In January I was involved in a incident, wherein, I was on my way to the hospital for a potential blocked vein. After being TOTALLY frustrated with the state farm claims, in desperation I called your office. Barbara IMMEDIATLEY recognized the issue, and was extremely helpful in dealing with the folks that were needed to get me off the road, arrange for towing of my vehicle and after action to insure that I was OK, and that the towing service, which by the way is the WORST I HAVE EVER seen, but, because of Barbara's stick with itness, and obvious knowledge, and professionalism, was able to reduce my stress, get the necessary services that my policy should provide! If NOT for Barabara, I would NOT be your customer anymore! I called in to your office earlier in the year to praise Barbara and to have someone recognize her efforts, but, in follow up this had not been passed up to her manager. Thanks to BARBARA, I stayed with State Farm!"

"Barbara has been a wonderful help to us. She has been the only one to respond after calling and leaving messages. After an accident in a different state, she was the only one to assist us after we were left on the side of the road for 5 hours. She truly has been a great help when needed."

"I’ve been with State Farm for 43 years. I’ve actually been with this office the entire time. I’m so happy with them I refuse to go anywhere else. The entire staff is helpful and responsive. I would highly recommend them to anyone and have. Thanks for being awesome! 😎"

"I had a great experience working with Barbara Cook. I switched my auto insurance to State Farm. She assisted me with my auto and renter's insurance, as well as adding road side assistance to my policy. She is very knowledgeable, friendly and above all she made sure my insurance needs were met. She is an outstanding person. Thank you for your help, Barbara!"

"Barbara has been such a saving grace working through our coverage and helping keep us on track. We’re so grateful to have real people who get it and will do what it takes to work with their customers. No system is perfect but they certainly go above and beyond to help communicate and work with you when life gets hard."

"Barbara Cook is the best!!!!!!"

"I signed up for State Farm auto insurance online in August 2022. In July 2023, I filed a hail claim online and that took about two weeks. November 2023 I now needed homeowners insurance. Up until this point everything I have ever done with State Farm had been online. I didn’t even know I had an insurance agent because I signed up online but I had gotten random emails from this office so I called assuming it was my agent.

Barbra answered the phone and was very pleasant while signing me up for home owners insurance. After I am signed up she tells me that my auto policy is with a different agent and asks if I’d like to move it to the same agent and I said yes. Might as well just have it with one person, doesn’t sound like a big deal.

I have had more problems with my auto insurance policy since moving it than I have ever had with having any auto insurance. Apparently when you change your autopay it doesn’t update for over a month so the old payment was charged and declined (June 2024). That’s my bad I should have noticed. Barbra calls me in the middle of August when it’s time to renew my policy that I actually had no insurance for 2 months. This was at 4:50pm on a Friday so now I have to wait all weekend to get ahold of someone to find out why I didn’t have insurance and potentially renew. During this renewal process Barbra lied and told me she called me numerous times when my payment failed and I never answered/called back. The payment failing and me not noticing my insurance wasn’t paid is on me. There was really just no reason to lie and say you called when I am taking responsibility for something that was my fault.

Should have moved my policies that day but I didn’t have time so I renewed my policy. Thinking everything will be fine moving forward. Autopay is updated so there shouldn’t be any more issues. Unfortunately, there were more issues. I get a statement to my email in October 2024 for about $850 so I call them up and ask why my bill is so high. This was about 4.5x the amount of my monthly payment. I guess it was for September and October. Why so much? Turns out Someone (Barbra) messed up and I actually had two auto policies. During this time I discover that I had paid twice in August while renewing my insurance and Barbra said that State Farm owed me a credit. So I paid for what I assumed was October but then was told I still owe for October and that State Farm would be crediting October. The last message that I sent to Barbra that day was “I thought that is what I paid today. For October.” Assuming that Barbra was still getting clarification around what was going on I completely forgot about it until Friday, December 13th when I get a message that I didn’t pay my November insurance because once again my autopay isn’t working. I have made 5 payments on this policy (2 in August, 2 in October, 1 in December that is actually novembers and Decembers will be paid on the 22nd when it’s due). I understand autopay not working and being behind a month but I will have made 6 payments in 4 months.

Barbra, you lack follow through and take no responsibility for it. You blame corporate for everything that has gone wrong since I moved policies here, failing to recall that I had insurance for the same corporate with zero issues for over a year. My payment failing in June, my fault. 6 payments over 4 months, why am I even being charged when I have clearly overpaid? I thought you figured all this out with billing in October? If this was something that I needed to do, all you needed to do was say so. But you said you would figure out what was going on and get back to me."

"I have had confusion with State Farm’s billing system from time to time but each time I call or email Barbara, she is excellent at helping me understand and clear up confusion. She is knowledgeable and caring and I never get the feeling of being rushed. We have had lots of changes to our policy and she has always been responsive and helps me get my stuff taken care of. It’s nice to have someone you can rely on and trust in the insurance field."

"I have been quite happy with my experience working with Barbara for all of my insurance policies. I especially appreciate people who are quick in their responsiveness and prompt in getting the job done, which make my life easier as a result. This has been the case with Barbara."

"These folks are like family, "there when ya need them". If you don't have State Farm as your insurance company and especially if you live in Colorado Springs your missing out on a great deal. Ed"

"Update: I called corporate and have reported Barbra and her behavior towards me and after some research employees working here have quit because of Barbra’s rude behavior.

Not happy with how my service went today.

I spoke with Barbra today who did not give me good customer services. I’ve called twice already about getting a change to my policy over the past few weeks. I called today to get it started. There was a miscommunication with down payment which I tired to advise her of the miscommunication and was trying to tell her I would need to call back today to finish payment. Barbra began to say I could call back on the 13 on my due date to do payment. I don’t know why she kept talking over me and then began to become condescending when I was trying to explain I would call back today and she said fine. “You’ll call back today.” And was very rude about it. I did try to advise her she is being rude but she wouldn’t take the feedback. She then stated she is
the office manager and there was no one else to talk to. I’m not sure why she felt to speak to me like this when I was just trying to communicate I would call back today. I’m posting this review due to there not being anyone one else to speak to about my concerns. But this is NOT how you speak to your customers and doesn’t really make me feel comfortable calling this party directly to get my car insurance needs done."

"Update. The last 2 years have handled poorly. Lack of communication, inability to talk to anyone past the front desk, talked to like we were a burden of their time and mishaps that led to car insurance nearly being canceled. It's not like the office used to be 7 years ago unfortunately. We are moving to a new agent. But we still love State Farm.

Sean has been my agent since he took over Kotony's office, which has been like 3-4 years now... Maybe even 5. He and his team has been so personable, helpful, remembers me on simple phone calls, etc. True customer service. And now that I've had my first ever accident, deer vs car, I called him because I felt lost. He has helped with the initial advice so much and I trust he'll be just as helpful as we move along with it. Being a veteran myself, and my spouse is active duty, it's nice to have someone to relate but also help knowing we aren't always in the same location."

"This state farm office is the absolute best. A great team all around, but Barbara always goes above and beyond for me and my family. Never forgets to get back to me and always makes sure I get the best coverage for my home and vehicles to fit my needs. Love her dedication to customers!"

"I love working with this team!!! Barbara is great with communication and taking care of anything and everything!"

"Barbara always emails me back immediately!! Tremendous help thru ALL my fiascos!!"

"Barbara goes above and beyond whenever I need her services. Awesome staff. Highly recommend."

"Everytime I call in and speak with Barbara, she's extremely helpful and gets a solution to my problems almost immediately. Love doing business with someone so accommodating!"

"Barbara is phenomenal! She’s always receptive to our requests and fixes our bugs in a timely fashion. I’m thankful for their customer service!"

"Barbara Cook was very helpful in determining if we had enough coverage for our home & vehicles. She was patient answering our questions & her explanations were clear and thorough. We didn't need as much additional coverage as we thought we might & have added what Barbara suggested."

"I called in regarding billing issues and Barbara helped me right away addressing the issue and a quick and Speedy resolution"

"We have a multi car policy and renters insurance. We have been victims of fraud and lost a lot of money.
Since then Barbara and her team have helped us every single month because we're struggling to be on time with our payments. Her patience and her teams has been a God send to always reassuring us we are ok
They have helped us through a car accident to cracked windshields
I am constantly calling and every call they are always kind and helpful.
I could never see us with anyone else
Wherever Barb is we will be
Thank you all at State Farm
We are the lucky ones!
Infinity stars 🌠 🌠 🌠 🌠 🌠 🌠 🌠"

"We had an exceptional experience with our State Farm agent, Sean. Even though we are moving to a different policy, we felt compelled to leave this review due to the outstanding service he provided. Sean was more helpful than anyone else we spoke to, and his knowledge was truly magnificent. He took the time to thoroughly explain our options, address our concerns, and ensure we had all the information needed to make an informed decision. His dedication and expertise are unparalleled, and we highly recommend him to anyone seeking top-notch insurance service. Thank you, Sean, for your professionalism and outstanding support!"

"Thank you Kassie for helping me with my home and auto needs. You're a life saver ❤️"